Returns & Exchanges

At THEIA, we want you to be completely satisfied with your purchase. If your selection isn't the perfect fit, we offer a seamless 30-day return policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original box, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, your refund or store credit will be processed within 5 to 7 business days.